Returns Policy

At KUGO Games, we want you to be completely satisfied with your purchase. If you’re not, we’re here to help with a simple and clear returns policy.

1. Return Period
   • You have 30 days from the date of purchase to return your item.
2. Eligibility for Returns
   • Items must be unopened and unused to qualify for a return.
   • Products that are damaged or defective upon opening are also eligible for return.
3. Items Not Eligible for Return
   • Custom or personalized items.
   • Clearance or sale items.
   • Products that have been damaged by the customer.
4. How to Initiate a Return
   • To start the return process:
     • Use the contact form on our website, or email us at support@kugo.games.
     • 2. Provide a full explanation of the issue, along with proof of purchase (e.g., a receipt or order confirmation).
     • We’ll review your request and get back to you promptly with further instructions.
5. Return Shipping Costs
   • For defective or damaged items: KUGO Games will cover the cost of return shipping.
   • For other returns: The customer is responsible for return shipping costs.
6. Refunds, Exchanges, and Store Credit
   • Refunds will be issued to the original payment method.
   • Refunds will be processed within 5 working days of receiving the returned item.
   • For defective or damaged products, you can choose between a replacement, store credit, or a refund.
7. Questions?
   • If you have any questions about our returns policy, feel free to reach out to us at support@kugo.games.